Training Specialist

Pharmaceutical Company. • Develop instructor-led learning programs geared toward both a technical and an end-user audience.  • Develop quick reference cards, manuals, and presentation decks that can be delivered in person or used as a stand-alone job aid both now and in the future.  • Deliver interactive, engaging, and highly effective instructor-led training sessions in person and via web conferencing tools.  • Create online courses using Articulate to support ongoing training needs.  • Create and deliver course surveys to ensure that learning is meeting all identified needs.  • Bachelor’s degree in technical writing, computer science or other related field is preferred.  • At least 5 years’ experience designing, developing and delivering online and instructor-led training to technical and end user audiences.  • At least 3 years’ experience developing online courses  • ITIL Foundations Certification required; ITIL training experience preferred  • Prior experience creating training for ServiceNow application highly desirable  • Prior experience in a global environment preferred  • Outstanding communication skills, both written and oral, with audiences of all levels  • Ability to establish and maintain strong relationships  • Flexible and adaptable; able to work in ambiguous situations  • Knowledge the Microsoft Office Suite required