Senior Member Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Member Support Specialist based in the United States. The Senior Member Support Specialist will play a key role in delivering exceptional customer experiences by providing advanced support to current and prospective members of a leading health and wellness organization. In this position, you will handle complex customer concerns, manage high-level escalations, and ensure that every interaction is resolved with professionalism, empathy, and efficiency. You will serve as a trusted point of contact for frontline support agents, providing real-time guidance, coaching, and technical assistance to improve service quality. Working across phone support, digital platforms, and internal communication channels, you will help resolve sensitive complaints while strengthening member relationships and satisfaction. You will also collaborate with leadership to identify recurring issues, improve operational processes, and enhance team performance. This is an excellent opportunity for an experienced customer service professional to take on a senior support role within a dynamic, remote-friendly, and member-focused environment.