NOC Technician I

Sprint Corporation - Telecommunications company Job Title: NOC Central Technician I Location: Overland Park, KS Duration: 6 Months (Possible Extension) Job Description: - Run testing procedures using various tools - Perform Check In/Check Out process - Perform daily fault and performance analysis using a variety of monitoring tools to discover network impairments - Ability to review network logs to discern state changes of network equipment - Perform remote resolution of faults through various Element Management Systems (EMS) - Creation and routing of network tickets to appropriate designated fix agents - Perform routine ticket management and escalations to drive problems to final resolution - Use combination of various tools to correlate multiple faults and/or system presented data into singular network impairments - Communicate openly and effectively with multiple teams - Manage fix bridges on large scale and/or high severity issues that involve multiple teams/participants including Executive level communicationMust have STRONG KNOWLEDGE of the following: - Attention to detail is essential - Excellent in written and verbal communication skills - Proficient in using Microsoft office application such as Outlook, Excel, Word - Ability to grasp higher-level technology issues and troubleshoot to resolution - Ability to work independently and in a team environment - Ability to work under pressure related to scale of business impact - Ability to build strong working relationships both internally and externally - Ability to span departments to assist in resolving network event outages - Experience analyzing wireless networks, related equipment and/or performance - Ability to multi-task, meet objectives and solve issues in stressful situations with high speed of completion and high degree of accuracy - Ability to quickly learn new tools and systems - Willingness to work on any assigned shift PREFERRED KNOWLEDGE of the following: - Knowledge of ALU, Ericsson, Nokia and Samsung wireless network structure - Knowledge of Unix operating system and command structure - Basic knowledge of IP routing and protocols - Understanding of Operational Measurements used for network performance monitoring and troubleshooting for CDMA, EVDO and LTE technologies - Tools/Systems Required: Netcool, TRAMS, SecureCRT All your information will be kept confidential according to EEO guidelines.