IT Solutions Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Solutions Analyst based in India. In this role, you will serve as the functional and technical link between business stakeholders and the ServiceNow platform, delivering scalable solutions that enhance business operations. You will design, configure, develop, and maintain applications across Customer Service Management (CSM), Manufacturing Commercial Operations (MCO), and Sales and Order Management (SOM). Working closely with sales, customer care, manufacturing, and IT teams, you will translate complex business requirements into efficient digital workflows and integrations. You will also contribute to AI-powered automation, platform enhancements, and enterprise system connectivity. Beyond solution development, you will oversee production support, troubleshoot technical issues, and drive continuous improvement. This position offers the opportunity to work with advanced enterprise technologies in a collaborative, Agile, and primarily remote environment.