Endpoint Operations Analyst (L1) – Intune & SCCM

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Endpoint Operations Analyst (L1) – Intune & SCCM based in India. This is an opportunity to join a global IT operations team providing first-level support for enterprise Windows endpoint environments. You will help maintain device availability, monitor endpoint health, support routine provisioning activities, and perform initial troubleshooting. Working with Microsoft Intune and SCCM/MECM, you will assist with device enrollment, patch monitoring, software deployment checks, and endpoint compliance verification. You will be responsible for accurately logging incidents, following established procedures, and escalating technical issues to the appropriate support teams. The role involves close coordination with L2 and L3 specialists, Service Desk, Identity, Security, and Application teams. It is suited to a proactive IT support professional comfortable working in a remote, 24/7 global operations environment.