Portfolio Director - RID00240

Job Overview The Director, Client Services – EMEA is responsible for the overall health, performance, and growth of a portfolio of client accounts across the region. This senior leadership role drives revenue growth, profitability, client satisfaction, operational excellence, and team development while serving as a strategic partner to clients, internal stakeholders, and Business Development. The successful candidate will provide portfolio-level leadership, identify growth opportunities, and ensure high-quality delivery that aligns with client and business objectives. This is contract role for 1 year term. Key Responsibilities Portfolio Leadership - Own portfolio performance, including revenue delivery, profitability, forecasting accuracy, and client retention. - Provide strategic direction across accounts, ensuring alignment to business priorities and long-term growth objectives. - Identify operational efficiencies and optimize resource allocation across projects and teams. - Anticipate client needs and guide teams toward high-value opportunities. Client & Account Leadership - Build and maintain trusted relationships with senior client stakeholders. - Provide executive oversight of project portfolios, ensuring quality delivery, scope management, and financial performance. - Develop a deep understanding of client business challenges, industry trends, and competitive landscapes to deliver strategic recommendations. - Support resolution of complex client or project issues. Organic Growth & Business Development - Partner with Business Development to identify and secure growth opportunities within existing accounts. - Contribute to account planning, solution development, proposals, and client presentations. - Drive organic revenue growth through strategic account expansion and value-added services. People Leadership - Lead, mentor, and develop Client Services team members. - Support talent development, knowledge sharing, succession planning, and capability building. - Foster a collaborative, high-performing culture across functions. Organizational Leadership - Contribute to operating model improvements and organizational initiatives. - Champion cross-functional collaboration, communication, and alignment across teams. Qualifications - Bachelor’s degree required. - 10+ years of Client Services, Account Management, or related leadership experience within learning, communications, consulting, or agency environments. - Demonstrated success leading client portfolios, driving revenue growth, and managing financial performance. - Strong leadership, communication, negotiation, and stakeholder management skills. - Experience working in complex, cross-functional environments. Success Measures - Portfolio revenue growth and profitability. - Client satisfaction, retention, and account expansion. - Forecast accuracy and operational efficiency. - Team engagement, stability, and performance. - Achievement of strategic growth objectives. #LI-JJ1