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Chat Support
Chennai, Tamil Nādu, India · Remote · fulltime_permanent · Business Operations
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About the role
Roles & responsibilities
- Handle customer queries primarily via web chat.
- Educate current customers and potential customers on products and services.
- Should be willing to handle customer escalations and calls when need persists.
- Achieve the KPI’S and objectives in the cadence set by the team.
- Building connection/rapport to personalise the chat conversation.
- Be an active and responsible team member in all aspects of work.