Customer Service Representative

Yellowstone Local is proud to represent Fix & Flow Plumbing Co., a locally owned leader in residential plumbing services in the Atlanta area. You're the person who keeps customers informed, schedules on track, and the entire service team moving, and Fix & Flow Plumbing wants you on its team. What's in It for You? - Hourly pay of $18 to $24, based on experience - Full-time employment with a growing local plumbing company - Health, dental, and vision benefits - 401(k) - Paid holidays and vacation, according to company policy - Opportunities for professional development and career growth as the business expands - Collaborative work environment with an established office and field service team - Flexible work arrangements may be available, including hybrid or fully remote opportunities for qualified candidates. Why You'll Love It Here - You're More Than a Voice on the Phone: Your ability to manage customer calls, coordinate appointments, and solve problems directly impacts the success of the service team. - Local Company, Real Connections: Work for a locally owned plumbing business where teamwork, clear communication, and dependable service matter. - Your Organizational Skills Get Noticed: Take ownership of scheduling, customer communication, and daily service coordination. - Every Day Brings Something Different: From incoming service requests to last-minute scheduling changes, you'll have opportunities to think on your feet and keep operations running smoothly. - Grow With the Business: Join an expanding plumbing service company where you can build your customer service, scheduling, and dispatch coordination skills. - Work With a Team That Depends on You: Collaborate with office staff and plumbing technicians to deliver a reliable customer experience. Your New Role - Work in Atlanta, GA, as a Customer Service Representative supporting daily plumbing service operations. - Answer inbound customer calls, respond to service inquiries, and provide professional, friendly assistance. - Schedule, confirm, reschedule, and manage residential plumbing service appointments. - Gather accurate customer information, document plumbing issues, and maintain detailed service records. - Coordinate with plumbing technicians and dispatch personnel to communicate appointment details, scheduling updates, and customer needs. - Make outbound calls for appointment confirmations, customer follow-ups, and service updates. - Keep customers informed about technician availability, appointment windows, and scheduling changes. - Handle customer questions, concerns, and service requests with patience, professionalism, and a solution-focused approach. - Enter and update customer information in scheduling software, customer relationship management (CRM) systems, and service records. - Support dispatch coordination, appointment management, and daily office administration. - Communicate effectively with office personnel and field technicians to help maintain efficient service operations. - Deliver dependable customer service that builds trust and encourages repeat business. Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.