Hospitality Manager

Our client operates a private residential facility in Port Harcourt, Rivers State, providing accommodation and hospitality services in a comfortable, secure, and well-maintained environment. The residence is focused on delivering quality guest experiences through efficient accommodation management, housekeeping, personalised guest services, and well-coordinated residential operations. The Manager is responsible for the overall management, commercial performance and guest experience at The CharlesGate Residence. The Manager operates the property as a premium hospitality business, ensuring that every aspect of the guest journey, from reservation and pre-arrival communication through check-in, dining, housekeeping, maintenance and departure, reflects the luxury positioning of the Residence. The role carries direct responsibility for revenue and occupancy; guest satisfaction and retention; reservations and sales; housekeeping and property presentation; food and beverage service; maintenance and asset protection; staff management; inventory and procurement; financial and operational controls; marketing and corporate account development; and management reporting. The Manager works through all departmental teams, and reports on the performance of the Residence to the Chief Executive Officer / Managing Director. Key Responsibilities - Revenue, Occupancy and Commercial Performance - Take ownership of the commercial performance of the Residence. - Drive apartment occupancy and revenue. - Develop strategies to increase weekday and weekend bookings. - Manage room rates based on demand, seasonality, events and length of stay. - Monitor competitor pricing within the premium Port Harcourt short-let and hospitality market. - Maximise revenue from accommodation, food, beverages, laundry, airport transfers, private dining and other ancillary services. - Develop repeat-business programmes. - Build relationships with companies requiring accommodation for executives, consultants and visiting personnel. - Develop partnerships with travel agents, relocation companies, event planners and corporate organisations. - Ensure all major booking platforms are properly managed. - Minimise vacant inventory. - Guest Experience and Service Excellence - Act as the primary custodian of the guest experience at The Residence. - Ensure guests receive prompt and professional pre-arrival communication. - Personally oversee VIP and corporate guest arrangements. - Ensure seamless check-in and check-out. - Anticipate guest needs rather than simply responding to complaints. - Maintain an updated guest preference database. - Ensure special occasions, including birthdays, anniversaries and celebrations, are recognised appropriately. - Follow up with guests after departure and encourage satisfied guests to provide reviews. - Resolve complaints professionally and promptly. - Develop thoughtful, personalised touches that differentiate The Residence from conventional short-let apartments. - Ensure no guest needs to repeatedly follow up for a reasonable request. - Housekeeping and Property Presentation - Ensure the Residence maintains luxury hospitality standards in all apartments, studios, common areas and outdoor spaces. - Set and enforce housekeeping standards, checklists and turnaround times between guest stays. - Conduct regular personal inspections of apartments and public areas, and ensure supervisors do the same. - Ensure linen, towels, toiletries and guest amenities are consistently of the approved quality and standard. - Oversee laundry operations and ensure timely, quality service to guests. - Ensure the property is always presentable for guests, VIP visits, corporate site visits and marketing content. - Food and Beverage Service - Oversee all food and beverage operations, including breakfast, in-apartment dining, private dining and special catering. - Ensure food quality, presentation, portion control and hygiene meet the required standards. - Review menus periodically to reflect guest preferences, cost and availability of supplies. - Monitor food and beverage costs, wastage and margins. - Ensure compliance with food safety and hygiene regulations. - Maintenance and Asset Protection - Protect the owner's assets by ensuring the building, furniture, fittings, equipment and utilities are properly maintained. - Implement a planned preventive maintenance schedule and ensure faults are logged, prioritised and resolved promptly. - Ensure power, water, air-conditioning, security and other critical systems remain reliable, including backup arrangements. - Manage external contractors and service providers, and verify the quality and cost of their work. - Maintain an up-to-date asset register and ensure proper usage and safeguarding of company assets. - Staff Management and Supervision - Lead, motivate and develop the Residence team, working through the departmental supervisors. - Recruit, onboard and train staff, and ensure adherence to company policies, procedures and service standards. Approve duty rosters and ensure adequate staffing at all times. - Monitor attendance, performance and productivity, and conduct regular performance appraisals. - Apply discipline and reward performance fairly and in line with company policy. - Foster a culture of teamwork, integrity, accountability and hospitality. - Reservations and Sales - Oversee reservations, ensuring enquiries are responded to promptly and converted into bookings. - Ensure availability, rates and booking information are accurate across all channels. - Ensure accurate guest registration, booking confirmation and payment documentation. - Monitor booking sources and drive growth in direct bookings. - Manage corporate contracts, negotiated rates and long-stay arrangements. - Inventory and Procurement - Ensure inventory levels for housekeeping supplies, guest amenities, food and beverage items and operational materials are properly managed. - Ensure accurate inventory records and periodic stock counts. - Approve and coordinate procurement, ensuring cost-effective purchasing from reliable suppliers. - Negotiate with suppliers and periodically review supplier performance and pricing. - Ensure proper usage and safeguarding of stock and supplies. - Financial and Operational Controls - Prepare, implement and manage the annual budget for the Residence, and control expenditure within approved limits. - Ensure daily sales reconciliation of bookings, payments and cash received through all channels. - Ensure strong cash-handling, documentation and approval controls are in place and followed. - Investigate discrepancies and escalate financial irregularities to the Chief Executive Officer / Managing Director. - Monitor operating costs, margins and profitability, and take corrective action where necessary. - Ensure compliance with company policies, statutory requirements, safety, hygiene and regulatory standards applicable to hospitality operations. - Support internal audit processes and maintain proper documentation of operational and financial activities. - Marketing and Corporate Account Development - Lead marketing initiatives aimed at increasing occupancy, direct bookings and revenue. - Work closely with the Social Media and Marketing team to provide property content, promotions and updates. - Facilitate content creation within the property, including photos, videos and promotional features. - Identify, pitch to and manage corporate accounts, including oil and gas, engineering, consulting and other companies with visiting personnel. - Track market trends, guest feedback and competitor activity to support marketing strategy. - Encourage guest engagement and reviews on booking platforms and social media channels. - Management Reporting - Submit weekly and monthly management reports covering occupancy, revenue, average daily rate, cost, guest feedback, maintenance and staffing. - Present performance against budget and targets, with analysis, risks and recommended actions. - Escalate significant guest, safety, security, financial or operational issues promptly to the Chief Executive Officer / Managing Director. - Provide daily sales reports and ensure reconciliations are accurate and timely. - Others - Ensure that HSE policies and procedures are strictly adhered to by you and all supervisees in the company. - Be responsible for your safety and the safety of your colleagues. - Perform any other duties assigned by the Chief Executive Officer / Managing Director. - - Bachelor's Degree in Hospitality Management, Business Administration or a related field. A professional hospitality qualification is an added advantage. - Minimum of 5 years' experience in hospitality operations, hotel or serviced apartment management, including at least 2 years in a management role. - Proven track record in revenue and occupancy management, cost control and budgeting. - Strong knowledge of sales reconciliation, financial reporting, inventory management and procurement. - Demonstrated experience in staff leadership, guest relations and corporate account development. - Excellent communication, negotiation and interpersonal skills. - Proficiency in property management and booking systems and Microsoft Office The remuneration package is competitive, along with other benefits. Applications close on 30th November 2026. Interviews will be conducted on a rolling basis up to the closing date. Successful candidates will be required to undergo additional assessments as part of the selection process.