Senior Product Manager, Patient Engagement & AI

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Manager, Patient Engagement & AI based in the United States. We are seeking an experienced Senior Product Manager to lead the development of innovative AI-powered patient engagement experiences within a virtual healthcare environment. In this role, you will shape how conversational AI and intelligent automation support patients and families throughout their healthcare journey, from initial inquiries and enrollment to ongoing treatment engagement. You will own the strategy, roadmap, and execution of patient-facing AI solutions across multiple channels, including chat, voice, SMS, and in-app experiences. Working closely with Clinical, Engineering, Design, Data, Operations, and Compliance teams, you will ensure that AI meaningfully improves access to care while reducing administrative complexity. You will also establish the frameworks needed to evaluate AI performance, maintain clinical safety, and deliver measurable improvements in patient outcomes. This is a hands-on strategic leadership opportunity for someone passionate about responsible AI innovation, exceptional user experiences, and making quality healthcare more accessible.