Electrical Service Manager

Company is confidential Yellowstone Local is proud to represent an industry leader in residential electrical services. Lead a Team That Makes a Difference We have proudly served homeowners throughout the Twin Cities for decades, earning a reputation for quality workmanship and exceptional customer service. We're looking for an experienced Electrical Service Manager to lead our service department and help drive the next phase of our growth. If you're a proven leader who enjoys coaching technicians, improving operations, developing future leaders, and delivering outstanding customer experiences, this is an opportunity to make a lasting impact. What's in It for You? - Base salary 80K-$110k yearly - Performance and yearly bonus opportunities - Health, dental, and vision insurance - 401(k) with company match - Paid time off and paid holidays - Company vehicle or vehicle allowance (if applicable) - Leadership development opportunities - Established team with a respected local company - Opportunity to shape the future of a growing service department Why You'll Love Working Here We believe our people come first and great leadership creates great teams. We invest in our employees by providing the tools, support, and culture they need to succeed. You'll have the opportunity to: - Lead an established residential electrical service team - Coach and mentor technicians to reach their full potential - Build a culture of accountability, professionalism, and teamwork - Improve operational performance and customer satisfaction - Work alongside leadership committed to continuous improvement What You'll Do As our Residential Electrical Service Manager, you'll oversee the day-to-day operations of our service department while helping both our employees and our business continue to grow. Responsibilities: - Lead, coach, and mentor residential service technicians - Conduct ride-alongs, performance reviews, and ongoing coaching - Recruit, interview, hire, and onboard new team members - Manage daily scheduling and technician productivity - Monitor KPIs, revenue, and department performance - Resolve escalated customer concerns professionally - Lead weekly team meetings and technical development sessions - Manage inventory, fleet, and departmental budgets - Ensure safety standards and company processes are consistently followed - Foster a positive, accountable, and customer-focused culture What Success Looks Like In this role, you'll help: - Build a highly engaged and motivated team - Improve technician productivity and performance - Deliver exceptional customer experiences - Increase department profitability - Develop future leaders within the organization