Buyer Experience Consultant

Yellowstone Local is proud to represent C&B, an industry leader in electrical and low voltage solutions. If you know how to turn complex design decisions into a smooth customer experience while uncovering upgrades that genuinely add value to a home, this is your opportunity to own the process from design meeting through closing and beyond. What’s in it for You? - Base rate plus commission/bonus opportunities on retail and upgrade sales - Health, dental, and vision insurance - SIMPLE Plan 401(k) - Monday through Friday schedule, 8:00 AM to 5:00 PM - Evening and Saturday hours as needed for design appointments or model home events - Company cell phone - Company laptop - PTO and paid holidays - 1 week of vacation after 12 months of employment - 2 weeks of vacation after 24 months of employment - Vehicle allowance - Gas card - Company-provided toll tag - Career advancement opportunities - Opportunity to earn more by helping customers select valuable electrical, lighting, audio/video, networking, security, automation, outdoor, and garage upgrades Why You’ll Love It Here - Own the buyer experience from the first design consultation through home closing and post-close follow-up - Work directly with customers to turn ideas and selections into accurate, installation-ready plans - Build expertise across electrical design, low voltage systems, smart home technology, lighting, security, networking, and audio/video solutions - Play a key role in improving the design and retail upgrade experience - Collaborate with installation teams to make sure what customers purchase is what gets delivered - Combine customer service, residential design coordination, and consultative sales in one high-impact position Your New Role - Serve as the primary Buyer Experience Consultant for customers throughout the design and selection process - Prepare for, conduct, and document customer design meetings - Guide buyers through electrical and low voltage plan mark-ups and upgrade selections - Verify that electrical and low voltage plans are complete, legible, and accurately reflect customer selections - Review selections and pricing for accuracy before plans are released to estimating and field teams - Maintain standardized design packets, selection sheets, and pricing menus - Respond promptly and professionally to customer calls, emails, and questions - Keep customers informed about selections, pricing, change orders, and installation timing - Address customer concerns professionally and escalate issues to leadership when appropriate - Coordinate with the Custom Electric & Audio/Video division to ensure sold products and upgrades are installed as specified - Follow up with customers after design and closing to identify additional retail upgrade opportunities - Present relevant lighting, audio/video, networking, security, home automation, outdoor, and garage solutions - Coordinate retail project scheduling and handoffs with the installation team - Gather customer feedback and reviews to help strengthen the design and retail process - Maintain accurate records, tracking, and reporting exclusively within authorized company software, devices, and operating systems - Work with IT and management when existing systems do not support a required business process rather than using unauthorized external tools - Maintain confidentiality and represent C&B professionally with customers, builders, coworkers, and business partners Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.