In-Bound Call Center Representative

In-Bound Call Center Representative Work Location: Tysons Corner, VA Schedule: Full Time; fully remote Relocation: N/A Note: This position requires a Public Trust Clearance. Insight Technology Solutions currently supports a contract providing call center support for the Student Exchange and Visitor Program (SEVP) within the Department of Homeland Security. We are looking for candidates with previous experience in providing end-user phone support in a high call volume environment with a proven ability to deliver comprehensive customer service and updates regarding sensitive information. Job Responsibilities: - Ability to operate in a high-volume metrics driven call center environment - Ability to be flexible with work schedule to support the Call Center’s needs during operating hours - Ability to multitask and research information on multiple databases at the same time - Ability to enter data and talk to stakeholders at the same time - Ability to conceptualize scenarios and communicate it effectively to stakeholders - Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources - Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates) - Ability to listen actively to sensitive information - Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment - Ability to analyze multifaceted issues relating to the SEVIS system - Ability to provide support to international stakeholders and academic institutions - Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite Education and Experience Requirements: - Education: High school diploma required. - Experience: Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment. - Certification: HDI Certification is highly preferred but not required. Insight Technology Solutions is an Equal Opportunity Employer