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Back Office Officer (On-Boarding)
Sofia City, Bulgaria · Hybrid · Hybrid · BO - Onboarding
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About the role
Jira
We are the team that decides who becomes a Capital.com client. We are 24 people across Sofia, Limassol, Australia and the Bahamas, working 24/7 shifts. We cover five licences (Cyprus, UK, Bahamas, UAE and Australia), with two more on the way.
Every week, around 3,500 accounts come to us for manual review. On top of that come about 1,500 client documents, 300 requests from other teams and 120 Jira tasks. Zero backlog is how we work, not something we aim for.