Staff Client Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Client Support Engineer based in the United States. Join an innovative technology environment focused on advancing data security, privacy, compliance, and AI-driven data management. As a Staff Client Support Engineer, you will serve as a senior technical escalation point for enterprise customers facing complex, high-impact production issues. You will investigate challenging software problems, identify root causes, and deliver effective fixes, workarounds, and configuration guidance. Working closely with customer stakeholders, Engineering, and Product Management, you will help resolve critical issues while advocating for customer needs. Beyond individual case resolution, you will strengthen the technical capabilities of a 25-person Support organization through mentorship, documentation, and knowledge sharing. You will also influence product improvements and broader system architecture, contributing to more reliable solutions and better customer outcomes.