Senior Production Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Production Support Engineer based in the United States. This is an opportunity to join a remote-first technology environment focused on strengthening digital identity verification and protecting critical customer interactions. As a Senior Production Support Engineer, you will serve as a technical expert across a complex platform, with a particular emphasis on APIs, integrations, and production reliability. You will take ownership of critical technical escalations, investigate high-severity incidents, and drive effective resolutions that minimize disruption. Working closely with Engineering, Product, and Customer Success, you will help deliver dependable solutions and an exceptional customer experience. You will also contribute to continuous improvement by identifying recurring issues, enhancing support processes, and strengthening operational practices. This role is suited to an experienced, customer-oriented problem-solver who enjoys complex troubleshooting, knowledge sharing, and maintaining reliable production systems.