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Manager, Experience Cloud Specialists

US · Remote · Full-time · Account Executive

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About the role

Customer Success
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Experience Cloud Specialists based in the United States. The Manager, Experience Cloud Specialists will lead and develop a high-performing team responsible for driving customer adoption, platform modernization, and revenue growth across the public sector. This leadership role focuses on helping state and local government customers maximize the value of cloud-based technology solutions. You will oversee strategic initiatives involving cloud migrations, platform upgrades, legacy system transitions, and AI-enabled capabilities. Working closely with Sales, Customer Success, Product, Finance, and other stakeholders, you will ensure seamless collaboration and measurable customer outcomes. The role combines people leadership, commercial strategy, and operational excellence in a fast-paced SaaS environment. This is an opportunity to shape scalable processes, strengthen customer relationships, and contribute to the evolution of digital government services.