Implementation Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Implementation Engineer based in the United States. The Implementation Engineer will guide customers through the successful deployment and integration of a cloud-based cybersecurity platform into their IT environments. This role combines technical expertise, customer engagement, and project management to deliver smooth onboarding experiences. You will assess business requirements, configure solutions, and ensure that integrations align with each customer's operational needs. Working closely with customers, you will also provide technical guidance, training, and ongoing Level 2 support. The position offers the opportunity to collaborate with global cross-functional teams and contribute to continuous product improvement. You will manage several implementation projects simultaneously, ensuring timely delivery, clear communication, and high customer satisfaction. This is a fully remote opportunity within eligible U.S. states, with a hybrid work option for candidates based near the headquarters in Chicago, Illinois.