Experience Partner 2

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Experience Partner 2 based in the United States. The Experience Partner 2 will play a key role in building strong customer relationships and delivering impactful digital transformation initiatives for public sector organizations. This position combines consulting, customer success, strategic account management, and technology expertise to help government agencies improve their services and citizen engagement. You will act as a trusted adviser, guiding customers from initial discovery and solution design through implementation and ongoing optimization. Working closely with internal teams and external stakeholders, you will identify opportunities to improve customer experience while supporting business growth. The role also involves managing a portfolio of mid-sized customers, protecting existing revenue, and identifying opportunities for expansion. This is an excellent opportunity to contribute to meaningful public service innovation in a collaborative, remote-first environment.