Claims Customer Service Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Claims Customer Service Manager based in the United States. The Claims Customer Service Manager will lead and develop customer service operations within a global travel insurance and assistance environment. This hands-on leadership role combines team management, operational oversight, and continuous service improvement. You will ensure that travelers, policyholders, claimants, brokers, and insurance partners receive accurate, timely, and empathetic support across multiple communication channels. Working closely with claims, medical assistance, operations, and technology teams, you will strengthen service standards and streamline workflows. You will also use performance data and customer feedback to identify gaps, improve processes, and enhance the overall customer experience. The role offers the opportunity to shape a geographically distributed team and contribute directly to better support for travelers worldwide.