Catering & Guest Relations CSR II

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Catering & Guest Relations CSR II based in the United States. This is an exciting opportunity for an experienced customer service professional to play a key role in delivering exceptional guest experiences across catering and guest relations operations. In this position, you will manage complex customer inquiries, oversee catering orders, and resolve escalated concerns with professionalism, empathy, and efficiency. You will serve as a trusted point of contact for guests, restaurant teams, and external delivery partners, ensuring seamless service at every stage. Combining advanced case management, problem-solving, and operational coordination, you will contribute to service quality and customer satisfaction. You will also monitor performance metrics, identify opportunities for process improvements, and support cross-functional initiatives. As a senior team member, you will act as a subject matter expert, mentoring colleagues and promoting a culture of accountability, collaboration, and guest-focused service.