CX INTERACTION DESIGNER

An American international banking and financial services holding company headquartered in San Francisco, California, with "hubquarters" throughout the country.  It is the world's second-largest bank by market capitalization and the third largest bank in the U.S. by assets. Key responsibilities include but are not limited to: • Assist Interaction Designers/Information Architects with user interface layout and design components/widgets • Collaborate with Interaction Designers/Information Architects, business owners, developers, and graphic designers to establish test and research strategies for projects • Select and schedule test and research participants • Facilitate user testing and research • Analyze testing and research data, report results, and propose IA/design changes • Assist with defining and evolving standard protocol, tools, techniques, and documentation/reporting templates for testing • Perform expert reviews of systems, as appropriate • Educate business owners, developers, and others on the importance of usability and user-centered design (UCD), as appropriate A solid understanding of user-centered design, usability testing, and user interface analysis is a must. Familiar with ADA compliance (WCAG 2.0 level AA), PeopleSoft application and agile development is preferred. All your information will be kept confidential according to EEO guidelines.