UX Design Lead

Applications are now open for this exciting opportunity, with the successful candidate joining us in mid-January 2027. Why Join Us? - Shape digital experiences that support Victoria's legal profession and strengthen member engagement. - Champion user-centred design across the organisation. - Collaborate across teams to deliver intuitive, accessible digital solutions. - Enjoy flexible hybrid working and a supportive, collaborative culture. - Join a respected, purpose-driven, not-for-profit organisation contributing to a fair and just society. About the Role: As UX Design Lead, you will shape LIV's UX strategy across digital products, platforms and member services, creating intuitive, accessible experiences that meet member needs and business goals. You'll lead user research, turn insights into practical improvements and work with stakeholders to improve the member journey. You'll also establish UX best practices and champion human-centred design, innovation and continuous improvement. About You You're a strategic, hands-on UX professional who can work independently as LIV's sole UX expert and lead projects from research to delivery. You collaborate confidently with internal and external stakeholders and bring a practical problem-solving mindset and willingness to learn. You combine user research and UX/UI design skills with HTML, CSS and CMS experience to build accessible, mobile-optimised pages aligned with LIV's brand. You balance user needs with business goals and know when specialist development support is needed. About Us: The Law Institute of Victoria (LIV) represents more than 22,000 lawyers and people working in the law in Victoria, interstate and overseas. Our members offer their commitment, diversity and expertise to help shape the laws of Victoria and to ensure a strong legal profession for the future. The LIV promotes justice for all advancing social and public welfare in the operation of the courts and legal system as well as advancing education and public confidence both in the legal profession and in the processes by which the law is made and administered. Key Responsibilities Will Include: - Lead LIV's UX strategy, putting member and user needs first. - Conduct user research, usability testing and discovery to inform design decisions. - Create user journeys, wireframes, prototypes and experience maps. - Collaborate with product, technology and business stakeholders to deliver digital solutions. - Champion accessibility, usability and human-centred design. - Use insights, data and analytics to identify improvements and opportunities for innovation. - Establish UX standards, frameworks and best practices. - Guide stakeholders on UX design and foster a customer-centric culture. To Be Considered for This Role, You Will Demonstrate: - Proven ability to lead UX, service design and customer experience projects independently, including acting as an organisation's sole UX specialist. - Expertise in human-centred design and design thinking, including user research, usability testing and insight analysis. - Experience improving end-to-end digital journeys and translating complex requirements into practical, user-focused solutions. - Sound knowledge of mobile optimisation, accessible design, UX prototyping, and UI/visual design that aligns with brand and website standards. - Strong communication, stakeholder engagement and influencing skills, with experience collaborating effectively with developers and other internal and external stakeholders. - Experience using HTML, CSS and working with CMS platforms, with the ability to build and optimise pages independently and engage specialist development support where required. - Experience accessing and analysing website data using Google Analytics and other tools - Resourceful problem-solver with strong troubleshooting skills, a commitment to continuous learning, and a data-driven approach to improving user experiences through research and ongoing optimisation. The LIV encourages applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ communities, people from diverse cultural and linguistic backgrounds, and people with disabilities. Join a respected membership organisation that values respect, integrity, collaboration, accountability, curiosity and service excellence. How to Apply: Please submit your CV and cover letter. Applications are reviewed as received. We may interview suitable applicants before the closing date. This role is expected to commence in mid-January 2027. The position description is available at the link below:  https://www.liv.asn.au/Common/Uploaded%20files/NoIndex/LIV-Careers/Position-Description-UX-Design-Lead.pdf