Key Account Manager - Paylater (Online Merchant & Payment Gateway/ EDC Partner)

Maintain Online Merchants, PG& EDC Partner & Drive Strategic Projects 1. Client Support: -  Act as a primary point of contact for key accounts, ensuring their needs and inquiries are addressed promptly. - Build and maintain strong, long-term relationships with key client contacts. - Understand client objectives, challenges, and requirements.2. Account Management: - Create and assist team members in the development and execution of strategic account plans in collaboration with the Business Development Team. - Monitor account performance and ensure contract deliverables are met. - Track and report on key account metrics and KPIs.3. Cross-functional Collaboration: - Collaborate with internal teams (e.g.BD, marketing, product, integration) to coordinate and deliver solutions that align with client goals. - Facilitate communication and information flow between clients and the company.4. Problem Resolution: - Proactively identify and address any issues or challenges that may arise within key accounts. - Work with the Merchant Support team to find timely and effective solutions.5. Documentation and Reporting: - Maintain accurate and up-to-date records of key account interactions and transactions. - Generate insightful reports to measure performance across various partnership deals and continuously optimize upselling.6. Strong leadership skills : -  Able to manage multiple priorities effectively - Manager for each team member performance and responsible to achievement following the function (KA Merchant & KA Partner) - Bachelor’s Degree in Marketing, Business Administration, Communications, or a related field. - 3-5 years of experience in a related field with a proven track record of success, preferably experience in a client-facing or customer success role - Impeccable communication, interpersonal, and negotiation skills. Fluency in English and Bahasa. - Outstanding execution skills coupled with analytical capabilities and attention to detail. - Ability to plan, work to a structured timetable, and be focused on deliverables. - Strong Microsoft Office Skills (Excel, Word, and PowerPoint). - A self-starter, able to work as part of a team. - Entrepreneurial, dynamic, and proactive, with a passion for learning and adaptability to new challenges.