Service Delivery - Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Service Delivery Manager based in India. The Service Delivery Manager will oversee end-to-end IT service delivery across Microsoft 365, Azure, and internal IT support operations. This role is responsible for ensuring high-quality service performance, operational efficiency, and customer satisfaction while maintaining strong governance and compliance standards. You will lead and develop L1/L2 support teams, manage service-level agreements (SLAs), and coordinate incident, problem, request, and change management processes. Working closely with customers, internal stakeholders, technical teams, and external vendors, you will ensure seamless service operations and effective issue resolution. The position also involves monitoring performance metrics, identifying operational risks, and implementing continuous improvement initiatives. You will contribute to the evolution of IT services in a collaborative, technology-driven environment, with a strong focus on security, reliability, and customer experience.