Concierge Specialist

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Concierge Specialist based in India. The Concierge Specialist will play an important role in delivering exceptional customer support while coordinating essential background screening and occupational health service operations. This position combines direct customer interaction with back-office operational responsibilities, requiring strong communication skills, problem-solving abilities, and a customer-first mindset. You will manage inbound calls and emails from candidates and clients, coordinate drug and clinical test registrations, and oversee open order management activities. Working closely with internal departments, external vendors, and medical clinics, you will ensure requests are handled efficiently and service-level agreements are consistently met. The role requires adaptability, sound judgment, and the ability to navigate complex workflows in a fast-paced environment. This is an excellent opportunity for a proactive professional who enjoys building relationships, resolving challenges, and contributing to a seamless customer experience.