Back Office Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Back Office Support Specialist based in Canada. Join an international technology environment dedicated to developing innovative video security, access control, and safety solutions. As a Back Office Support Specialist, you will serve as a key technical escalation point, handling complex customer issues and ensuring timely, effective resolutions. You will investigate advanced technical incidents involving software, hardware, networking, and video management systems. Working closely with frontline support specialists, escalation partners, and engineering teams, you will help identify root causes and improve overall support performance. You will also contribute to knowledge sharing, technical documentation, and collaborative troubleshooting initiatives. This role offers the opportunity to strengthen your technical expertise while making a meaningful contribution to customer satisfaction and the reliability of mission-critical security solutions.