Analista de Suporte em Software - Contabilidade - Home Office

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Analista de Suporte em Software - Contabilidade - Home Office based in Brazil. We are looking for a customer-focused Software Support Analyst to help users navigate and make the most of accounting software solutions. In this role, you will provide technical assistance, troubleshoot software-related questions, and ensure users can operate the platform efficiently. Through phone, chat, and email support, you will play an important role in delivering a positive customer experience and resolving day-to-day challenges. You will also identify recurring issues and share suggestions for product improvements, helping enhance software functionality and usability. This is an opportunity to combine accounting knowledge, communication skills, and an interest in technology while contributing to digital solutions that support public administration.