Analista de Atendimento Temporário | CLT

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Analista de Atendimento Temporário | CLT based in Brazil. We are seeking a customer-focused professional to provide first-level support (N1) and deliver a smooth, efficient, and personalized experience across multiple service channels. In this role, you will guide customers in using a digital platform, clarify questions about processes and services, and ensure requests are handled accurately and promptly. You will also monitor support tickets, maintain operational records, and collaborate with internal teams to resolve issues and improve service quality. Your analytical mindset will help identify recurring problems, track performance indicators, and recommend process improvements. The position requires empathy, clear communication, and strong organizational skills in a digital and customer-oriented environment. This is a temporary, full-time CLT opportunity with a remote work arrangement.