Customer Service Coordinator

Customer Service Coordinator Ashby-de-la-Zouch (Home of Hula Hoops, popchips, Nik Naks, and more…) Hybrid role – Three days in the office and two days working from home, plus one half-day on either a Saturday or Sunday each month to support order processing. Join our snack-loving team We’re looking for a Customer Service Coordinator to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move. Who are we? We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. About the role As a Customer Service Coordinator, you’ll play an important role in ensuring the smooth processing of manual sales orders for our customers. You’ll enter orders accurately into our ERP system (JD Edwards), following business rules and timelines, and work closely with colleagues across Customer Service, Logistics and the S&OE team to make sure deliveries run smoothly and customers stay informed. You’ll be the first point of contact for order queries, helping to resolve issues such as shortages, failed deliveries or discrepancies, and managing re-bookings when needed. With accuracy, clear communication and a strong customer focus, you’ll help us maintain excellent service levels and keep our operations running efficiently. What’s in it for you? We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer: - Competitive annual salary and annual salary review - KP Pension Plan with up to 7% matched contributions - Annual bonus scheme - 25 days holiday, with the option to buy up to five additional days - Comprehensive healthcare support including Health Cash Plan, Digital GP and Employee Assistance Programme - KP4ME benefits platform with discounts, cashback and wellbeing support - Enhanced family-friendly policies to support colleagues at every stage of life What will you be doing? - Accurate processing of manual orders by entering them into JD Edwards within daily cut-offs and releasing them to warehouses and transport teams - Ensuring order compliance by checking Minimum Order Quantity rules, correct Ship To/Sold To accounts and accurate SKU selections - Managing communication with customers by confirming order status, advising of shortages and supporting decisions on re-bookings, cancellations or resupply - Supporting logistics performance through close collaboration with DHL and Lenhams to resolve failed deliveries, re-delivery requests and missing PODs - Driving order efficiency and continuous improvement by identifying optimisation opportunities, supporting system enhancements and helping train colleagues