Verifications Officer

Who is Plenti?  Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets. We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia’s best lender. Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $3 billion. About the Role:As a Verifications Officer at Plenti, you’ll help turn approved applications into settled loans. You’ll check documents and customer details, identify anything that needs attention and work with our broker, dealer and internal teams to get applications across the line smoothly.  Key responsibilities:  Review and verify customer documents and application information Check identity, payment details, assets and other loan requirements Identify discrepancies, missing information or potential risks and take appropriate action Work with brokers, dealers and internal teams to resolve issues and keep applications moving Make outbound calls and follow up on missing or incomplete information Build your knowledge of our lending products, KYC and AML/CTF requirements About You:You’ll bring prior experience in customer service and administration within a fast-paced environment, along with: Strong attention to detail and a focus on accuracy and quality Sound judgement and problem-solving skills, with the ability to identify and resolve issues Clear and confident communication skills, with the ability to build positive relationships Strong organisational skills and the ability to manage competing priorities Confidence working in a fast-paced, high-volume environment while maintaining accuracy Strong data entry skills and the ability to quickly learn new systems and processes Experience in finance, lending or automotive, or familiarity with KYC and AML/CTF requirements, is highly regarded but not essential