Product Support & Development Engineer

Location: Northern Ireland - Toomebridge Offices Seniority Level: Entry to Mid Employment Type: Full Time - Employed Workplace Type: Hybrid Working (3 days onsite / 2 days from home) | Monday to Friday Description: Are you passionate about engineering excellence and solving real-world challenges? Join a market-leading manufacturer at the forefront of heavy duty machinery. This is an exciting opportunity to influence the performance and reliability of industry-leading equipment, working closely with design, manufacturing, aftermarket, and customer teams to drive continuous product improvement and innovation. Key Responsibilities - Support and enhance existing heavy duty machinery products - Investigate field failures, warranty claims, and technical issues to identify root causes and implement corrective actions - Drive product improvement, reliability enhancement, and cost reduction initiatives - Manage Engineering Change Notices (ECNs) from concept through implementation - Collaborate closely with Manufacturing, Purchasing, Quality, and Aftermarket teams to ensure effective product support - Improve product safety, manufacturability, serviceability, and overall performance - Provide technical support to customers, dealers, and service teams - Develop and update engineering drawings, BOMs, and technical documentation - Analyse product performance data and recommend design modifications - Participate in design reviews, risk assessments, and validation activities - Support new product introduction (NPI) and product lifecycle management activities - Liaise with suppliers regarding component performance and technical improvements - Assist with testing, troubleshooting, and validation of design changes - Ensure compliance with relevant engineering standards and industry best practices - Contribute to continuous improvement projects across engineering and operations