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AccorHotel

Hostess

6th of October City, Giza Governorate, EG · On-site · Full-time

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About the role

Customer Support
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.   We are seeking a friendly and professional Hostess to join our team in 6th of October City, Egypt. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth dining experience for all patrons. - Greet and welcome guests in a warm and professional manner - Manage reservations and seating arrangements efficiently - Coordinate with servers and kitchen staff to ensure timely service - Answer phone calls and respond to inquiries about the restaurant - Maintain an organized and clean reception area - Assist in resolving any customer concerns or complaints - Keep track of wait times and communicate updates to guests - Ensure menus are clean and up-to-date - Assist with special events or large group bookings - Maintain knowledge of menu items, daily specials, and promotions - Excellent communication skills in English, both written and verbal - Previous customer service experience, preferably in a restaurant setting - Strong interpersonal and problem-solving abilities - High level of energy and professionalism at all times - Excellent personal presentation and grooming standards - Knowledge of restaurant operations and dining etiquette - Ability to work in a fast-paced environment - Basic math skills for managing reservations and table assignments - Exceptional organizational skills - Flexibility to work various shifts, including weekends and holidays - Positive attitude and ability to work well in a team Previous Hospitality Experience. Egyptian Nationality is accepted.