Integration Specialist - iPaaS & Enterprise Systems

tonies is the world’s leading interactive audio platform for children, with over 12 million Tonieboxes and 173 million Tonies sold globally. Our intuitive, screen-free system empowers children to learn and play independently in a safe and engaging way. With a presence in over 100 countries and a diverse portfolio of ~1,500 Tonies across multiple languages, we continue to redefine how children experience storytelling and learning. Since our IPO in 2021, our global team of 630+ colleagues is united by a shared mission: shaping the future of play, learning, and imagination. Integration Specialist - iPaaS & Enterprise Systems The Integration Specialist serves as the primary administrator and flow designer for our cloud Integration Platform as a Service (iPaaS) ecosystem (with a primary focus on Celigo, alongside general iPaaS architecture patterns). Your Role & Impact This role bridges business operations, IT, and external integration agencies by configuring, maintaining, and scaling data pipelines across enterprise platforms, including ERP, CRM, E-commerce shop systems (e.g., Shopify), and 3PL warehouse providers. The position prioritizes end-to-end process visibility, proactive health monitoring, error resolution, and configuration-driven flow management. While light scripting (e.g., JavaScript) is utilized for custom data transformations and conditional logic, this is an integration operations, vendor management, and workflow orchestration role rather than a software development position..   What you'll do 1. iPaaS Integration Building & Data Flow Orchestration - Flow Configuration: Build, test, and maintain automated data integration flows in our iPaaS platform (Celigo or similar low-code iPaaS engines) connecting ERP, CRM, shop platforms, and 3PL logistics networks. - Field Mapping & Transformations: Define field-level mappings, dynamic lookup tables, and transformation logic to translate data formats between disparate applications. - API & Connector Management: Set up pre-built connectors, REST/SOAP APIs, Webhooks, and SFTP endpoints required for hybrid and cloud application connectivity. 2. Process Visibility, Monitoring & Error Triage - Pipeline Monitoring & Alerting: Design and manage integration health dashboards, automated alert triggers, and audit trails to maintain total operational visibility. - Error Resolution & Triage: Actively monitor run logs, diagnose failed execution payloads (e.g., stuck orders, un-synced inventory, customer mapping errors), and re-run corrected data flows. - Data Auditing: Run scheduled cross-system data reconciliations (e.g., inventory counts between ERP and 3PL) to detect and correct synchronization drift. 3. Partner Steering & Vendor Management - External Partner Management: Serve as the primary technical and operational liaison for the external integration agency currently building the majority of our Celigo flows. - Project Prioritization: Manage the integration backlog, guide priorities, and clearly communicate business requirements to the external partners. - Deliverable Review: Review and validate flow designs, data mappings, and technical deliverables provided by the partners to ensure they align with internal architectural standards and business needs. 4. Operational Escalations & Partner Onboarding - 2nd Level Integration Support: Act as the internal escalation point for system integration issues impacting Sales, E-commerce, Logistics, and Finance workflows. - 3PL & Vendor Onboarding: Collaborate with external 3PL warehouse partners and software vendors to establish data exchange formats, file specs, and connection protocols. 5. Quality Assurance, Testing & Documentation - UAT & Deployment: Execute end-to-end integration test plans, validate data flows in sandbox environments, and execute production deployments. - Mapping Specs & Runbooks: Maintain updated flow diagrams, API field mapping documentation, standard operating procedures, and error-handling runbooks. What You Bring Experience: 3–5+ years of experience in system integrations, iPaaS administration, or technical application support. Project & Vendor Management: Proven experience steering external development agencies, managing technical backlogs, and ensuring the timely, high-quality delivery of third-party development work. iPaaS Platform Focus: Hands-on experience building and managing flows in an enterprise iPaaS tool ( Celigo platform experience preferred; experience with tools like Workato, Boomi, or MuleSoft is highly applicable). Enterprise Application Ecosystems: Proven track record of linking core systems: ERP (e.g., NetSuite, MS Dynamics, SAP), CRM (e.g., Salesforce, HubSpot), Shop Platforms (e.g., Shopify, CommerceTools), and 3PL / Logistics providers. Process Visibility & Operations: Demonstrated ability to build automated error alerts, monitor execution logs, and structure end-to-end data pipeline visibility. Light Scripting & Technical Foundations: Comfortable using light scripting (JavaScript or JSON path transformations) for custom payload formatting, math calculations, and logic hooks; working knowledge of JSON, XML, REST APIs, and SFTP protocols. Why Tonies? - Global Teamwork: We collaborate across departmental and country borders. You’ll be part of a truly international community where every voice is heard. - Come as you are: This applies to the dress code and everything else. We believe you give your best when you feel truly comfortable being yourself. - Competitive Package: We offer a competitive salary and a range of comprehensive benefits tailored to your specific location, which we’ll share during the recruiting process. - Collaboration & Community: We’re big on "we." You’ll join a team that values connection and celebrates wins together, no matter the time zone. - Continuous Learning: Benefit from internal/external training and an individual learning budget to keep your skills as sharp as a Tonie’s ears. - Tonie Discounts: Enjoy attractive discounts on our entire range of products. You’ll quickly become the favorite guest at every birthday party! - Rest & Recharge: Great work requires a clear head. You’ll enjoy generous paid time off to ensure you have plenty of time for your own stories.