Global Hotel Operations Specialist

Location: Hoofddorp, the Netherlands (No visa sponsorship available) Hours: 36 hours/week | Rotating shifts: morning, evening & weekends | On-site Salary: €2,800–€3,360 gross/month (based on 36 hours/week) About the Role Get-e is scaling quickly, and we're looking for driven, adaptable team players to grow with us. As a Global Hotel Operations Specialist, you'll sit at the core of our 24/7 international service team, managing hotel accommodation bookings for airline crews and clients across the world. You'll work directly with hotel suppliers and PMS/booking systems to secure availability, resolve allotment and rate issues, and keep crew accommodation running without disruption in a fast-paced, multicultural environment. If you're someone who thrives under pressure, enjoys solving supplier and booking problems, and brings a can-do mentality to every shift, we'd love to meet you. What You'll Do - Manage hotel bookings, room allotments, and rate/availability across a global hotel network. - Liaise directly with hotel suppliers to resolve availability conflicts, rate discrepancies, and last-minute changes. - Monitor cut-off dates, no-show/cancellation policies, and contract terms to avoid service or cost exposure. - Support crew accommodation logistics, including duty-of-care requirements (rest periods, curfews, proximity to airport/duty). - Perform quality checks on booking details and hotel data accuracy in our systems. - Communicate with clients and hotel partners in a professional, empathetic manner across multiple channels. - Identify recurring supplier or booking issues and propose process improvements. - Collaborate with international teammates and internal teams (Client Services, Hotel Management) in a fast-paced environment. What You Bring - Fluent English speaker; additional languages are a plus. - Prior experience in hotel operations, reservations, or hospitality (e.g. front office, revenue/reservations, or a hotel-facing role at a travel/DMC/OTA) is strongly preferred. - Familiarity with hotel PMS, channel manager, or GDS/OTA booking systems is a plus. - Understanding of hotel industry terms and mechanics (allotments, rate parity, cut-off dates, no-show policy) is a plus. - Strong written and verbal communication skills, especially for supplier negotiation and issue resolution. - Comfortable with rotating shifts (including weekends). - Bachelor's degree (or equivalent Dutch HBO-level thinking/working) — hospitality/hotel management background is a plus. - Team spirit and a proactive, problem-solving attitude. Besides an exciting and dynamic job, we provide you with the following: - Gross monthly salary of €2,800 - €3,360 based on 36 hours/week. - 7-month contract with base salary increase upon extension. - NS Business Card or travel allowance. - 25 vacation days (full-time basis). - 8% vacation allowance (paid in April). Furthermore, we provide you with other benefits: - Discounted warm Muscle Meals. - 2 free cab rides per year from Get-E. - Biannual company parties. - Fresh fruit and fair-trade coffee with freshly roasted beans. - Friday afternoon “borrel” to wrap up the week. - Access to our in-house gym  Ready to build your future with Get-e? Apply now and join a fast-growing, global team that values hard work, flexibility, and ambition.