Client Relationship Manager

Be the person your clients trust to make Get-e work for them. You'll take on a portfolio of clients and become their dedicated point of contact: the person who knows their business, anticipates what they need, and makes sure every interaction with Get-e feels handled, not handed off. This isn't ticket resolution. It's relationship ownership. You're accountable for how your clients feel about Get-e, not just how fast their tickets close.  What you'll do Getting clients off to a strong start - Be your client's guide from day one, the person who makes their first weeks with Get-e feel effortless, not administrative - Understand each client's business well enough to set them up in a way that actually fits how they operate, not just how our systems are configured - Catch and fix friction before the client feels itKnowing your clients better than anyone else at Get-e - Be the one person your clients can call who already knows their history, their preferences, and what matters to them. No re-explaining, no hand-offs - Run regular check-ins that are worth the client's time, not status updates, but a genuine read on how things are going and what could be better - Spot when a client is quietly struggling before they have to complain about itMaking things right when they go wrong - Take full ownership of complaints and disputes for your clients: investigate properly, resolve them, and communicate in a way that leaves the client feeling looked after, not processed - Be proactive about bad news. Clients should hear it from you before they have to ask - Handle escalations yourself wherever you can. The goal is your clients never have to go around you to get something fixedHelping clients get more out of Get-e - Look for chances to make the relationship more valuable, not just less painful: new routes, better service fit, smoother processes for their team - Bring the client's voice back into Get-e. If something about our product or process is making their life harder, that's information the business needsOutcomes - Clients say you know their business and treat you as a trusted partner, not a support line - New clients feel confident and set up for success within their first weeks, not confused or chasing you for basics - Clients experience fewer surprises and faster, more human resolutions when something does go wrong - Retention and satisfaction improve within your portfolio because clients feel owned, not queued - Clients see you proactively bringing them value, not just responding when asked - 5+ years in client services, customer success, account management, or client-facing operations (travel, mobility, or service industry a plus) - You build real relationships. Clients remember you, not just your resolution time - Genuinely curious about how your clients' businesses work, so you can anticipate what they need - Strong written and verbal communication; confident and calm handling sensitive situations - Commercially minded. You can spot when a client relationship has room to grow, not just room to fix - Able to prioritize across a portfolio, knowing which relationships need attention before they ask for it - Strong English (Dutch or other European languages a plus) - Experience in the aviation, travel or mobility industry is a big plus - You're based in the Netherlands - Experience with preparing and holding MBR's or QBR's What’s in it for you? We want our benefits to make your working life easier, more flexible and a little more enjoyable too. - Thinking about the future? We contribute 2.5% towards your pension. - Ready for a break? Enjoy 25 vacation days per year, plus 8% holiday allowance. Don't forget to experience our service yourself. Use our transfers twice a year and experience first-hand what we offer our clients. Also, enjoy employee discounts on hotel stays.  - However you commute: Travel by train with an NS Business Card, or drive with travel expenses covered and parking available at the office. - Fancy a new bike? Make use of our bike lease option for private use. - Flexibility matters: Work from home up to 2 days per week, with the possibility to work from abroad for up to 2 weeks. - Coffee, matcha or something healthy? Enjoy Starbucks coffee, matcha, fresh fruit and employee meal discounts at the office. - Friday plans sorted: Join the team for our Friday borrels. - A little friendly competition: Put your skills to the test during our company ping-pong tournaments.                                                                                                                                Does this sound like the opportunity you’ve been waiting for? There’s only one way to find out, apply today!