Assistant Site Automation Lead

Onsite | Plymouth Meeting, PA Full-Time, Salaried | $52k - $55k + Equity Preference given to candidates with open schedule and on-call availability Fulfil is redefining the grocery supply chain through advanced robotics and automation. Backed by world-class investors and led by a seasoned team, we are hiring a Site Automation Lead to provide operational coverage for our automated high speed grocery fulfillment system. In this role, you’ll serve as the bridge between partner operations, maintenance, and Fulfil engineering — ensuring safe, reliable, high-performance system operation. What You’ll Do System Monitoring & First-Level Diagnostics - Monitor daytime performance and conduct health checks of Fulfil’s robotic automation systems - Perform Tier-1 troubleshooting; triage issues, complete minor interventions (e.g., sensor checks, part swaps, clearing obstructions), and support investigations and post-mortems. - Support maintenance by documenting issues clearly and handing off higher-complexity work. Operational Leadership - Act as the on-call technical and operational escalation point for partner teams. - Make real-time decisions that balance system uptime, safety, and production needs. - Track and report reliability metrics to contribute toward achieving uptime goals. - Ensure a safe operating environment through routine audits and adherence to procedures. - Provide the second level of escalation, ability to step into the Site Lead Position if needed. Cross-Functional Collaboration - Communicate system behaviors and findings to robotics, firmware, software, and product engineering teams. - Participate in structured testing, validation, and rollout of new features and hardware. - Contribute to root-cause investigations and provide actionable feedback to engineering. - Help refine operating procedures and support continuous improvement initiatives. Partner Support & Training - Provide steady, high-confidence technical support to onsite partner operators. - Train partner team members on best practices for system interaction, recoveries, and safety. - Ensure partners feel supported, informed, and empowered in daily operations. What We’re Looking For - Experience in robotics, automation, industrial equipment, technical field support, or similar environments. - Strong mechanical/electrical aptitude and comfort working hands-on with hardware. - Safety first mentality, adhering to OSHA guidelines while prioritizing a safe work environment. - Clear communicator with ability to explain complex system behavior simply. - Calm, detail-oriented decision-maker who performs well under pressure. - Comfortable using dashboards, logs, and diagnostic tools. - Reliable, self-motivated, and able to operate with a high degree of ownership. - Flexible schedule — preference for candidates with open availability. Bonus Experience (Not Required) - Exposure to warehouse automation, robotics platforms, PLCs, or industrial systems. - Familiarity with Linux, telemetry tools, firmware process flows, or diagnostics. - Experience supporting deployments, pilots, commissioning, or on-call rotations. - Experience with tools like Slack, Jira, Excel, or digital workflow platforms. What You’ll Get - Early-stage exposure to a fast-scaling robotics company. - Salary + equity in a mission-driven organization. - Full medical, dental, vision, and 401(k) benefits. - A supportive, high-ownership operational culture. - Opportunities to work closely with engineering and help shape a live automation system.