Bell Attendant

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen. Hotel Overview: Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter. - Consistently provide professional, warm, engaging, and personalized service to all guests. - Welcome every guest entering or departing the hotel with enthusiasm and professionalism. - Assist all arriving and departing guests with luggage and personal belongings. - Escort guests to their guestrooms while providing a personalized orientation to room features, hotel amenities, and available services. - Ensure guests are comfortable operating room features including climate controls, lighting, technology, and other in-room amenities. - Deliver luggage, guest amenities, packages, messages, and other requested items promptly and accurately. - Assist guests during the check-in and check-out experience by coordinating with the Front Office team. - Maintain a visible presence at the hotel entrance and lobby to proactively assist guests. - Assist guests departing by vehicle in coordination with the Door and Valet team to provide a seamless arrival and departure experience. - Safely transport, store, and retrieve guest luggage while maintaining accurate luggage storage records. - Ensure the security and proper handling of all guest belongings at all times. - Respond promptly to guest requests and provide information regarding hotel facilities, services, dining outlets, transportation, and local attractions. - Work closely with the Concierge team to assist guests with directions, recommendations, transportation arrangements, and local information. - Maintain effective communication with Front Office, Concierge, Housekeeping, Engineering, Security, and other hotel departments to fulfill guest requests efficiently. - Observe the hotel entrance, lobby, and surrounding areas for safety and security concerns and immediately report suspicious activity to Security. - Handle guest concerns promptly and professionally, escalating issues to leadership when appropriate. - Support special events, VIP arrivals, and group check-ins/check-outs. - Participate in daily pre-shift meetings and remain informed of hotel events, VIP arrivals, group movements, and operational updates. - Maintain cleanliness and organization of the bell stand, luggage storage areas, and surrounding work areas. - Follow all Fairmont policies and procedures, health and safety standards, Forbes Travel Guide standards, and Leading Quality Assurance (LQA) service standards. - Participate in service audits, quality assurance initiatives, and continuous improvement efforts. - Maintain regular attendance and punctuality in accordance with hotel scheduling requirements. - Maintain professional appearance and grooming standards, including proper uniform and name tag. - Assist other Front Office colleagues during periods of high business volume. - Assist with lobby organization and presentation throughout the day. - Participate in ongoing training and departmental meetings. - Perform additional duties as assigned by management. - Service focused personality is essential; customer related experience an asset  - Ability to work well under pressure in a fast paced environment  - Excellent communication skills and a professional presentation  - Ability to work cohesively with fellow colleagues as part of a team  - Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, holidays.      - Fluent in English  All your information will be kept confidential according to EEO guidelines.