Public Area Attendant

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen. Hotel Overview: Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter. - Consistently provide professional, engaging, and friendly service to guests and colleagues.  - Clean and maintain assigned public areas throughout the hotel, including lobbies, corridors, elevators, entrances, meeting spaces, and other designated areas.  - Clean and maintain public restrooms to established Fairmont cleanliness and presentation standards.  - Empty garbage and recycling from assigned public areas and properly dispose of waste.  - Clean mirrors, interior windows, glass surfaces, doors, and other guest-facing surfaces.  - Dust and clean furniture, fixtures, decorative elements, and other surfaces throughout assigned areas.  - Maintain brass, metal, and other specialty finishes to ensure they remain clean and polished.  - Vacuum carpets and rugs and perform spot cleaning as needed.  - Sweep, mop, and maintain hard-surface flooring according to departmental standards.  - Maintain the cleanliness and presentation of high-traffic areas throughout the day.  - Move and return furniture, fixtures, and equipment to their proper locations as required.  - Assist with setup and breakdown of public spaces, meeting areas, special events, and hotel functions as assigned.  - Monitor public areas for cleanliness, maintenance concerns, safety hazards, and guest needs.  - Report maintenance deficiencies promptly to the appropriate department or Housekeeping leadership.  - Communicate effectively with Engineering/Maintenance regarding maintenance issues identified throughout public areas.  - Respond to guest questions and requests in a warm, courteous, and professional manner.  - Maintain awareness of hotel amenities, restaurants, outlets, services, and local attractions to assist guests when appropriate.  - Maintain appropriate awareness and discretion when working around guests and VIPs.  - Follow all established Housekeeping Standard Operating Procedures, including key control, sign-in/sign-out procedures, lost and found, cleaning standards, and sequence of service.  - Maintain proper control and accountability of master, sectional, and general keys in accordance with hotel policy.  - Follow all safety, sanitation, chemical handling, and workplace safety procedures.  - Maintain a safe work environment for guests and colleagues at all times.  - Complete all required health and safety training and follow applicable hotel safety programs and practices.  - Adhere to all Fairmont New Orleans environmental policies, sustainability initiatives, and waste-reduction practices.  - Properly use, clean, and maintain housekeeping equipment and supplies.  - Assist with the safe operation of specialized equipment, including carpet extractors, floor machines, buffers, and other equipment as trained.  - Maintain housekeeping closets, storage areas, and equipment in a clean and organized condition.  - Assist the Housekeeping team during periods of high occupancy, special events, and other operational demands.  - Maintain a professional appearance consistent with Fairmont New Orleans grooming and uniform standards.  - Protect guest privacy and hotel property at all times.  - Perform additional duties as assigned - Previous Housekeeping, Public Area Attendant, Janitorial, or hotel experience is an asset.  - Previous experience in a luxury hotel or upscale hospitality environment preferred.  - Previous overnight or evening experience is an asset.  - Previous experience operating commercial cleaning equipment is preferred.  - Experience with carpet cleaners, floor buffers, extractors, or other heavy-duty cleaning equipment is an asset.  - Strong attention to detail and commitment to cleanliness.  - Excellent communication and organizational skills.  - Strong interpersonal and problem-solving abilities.  - Highly responsible, dependable, and reliable.  - Ability to work independently with minimal supervision.  - Ability to prioritize tasks and manage time effectively.  - Ability to remain calm, courteous, and professional when interacting with guests.  - Strong guest service mindset and ability to respond appropriately to guest needs.  - Ability to follow established SOPs, safety procedures, and departmental standards.  - Ability to work flexible schedules including mornings, evenings, overnight shifts, weekends, holidays, and extended shifts as operationally required.  - Must be legally authorized to work in the United States.  All your information will be kept confidential according to EEO guidelines.