Runner - The Café

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen. Hotel Overview: Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter. - Support Servers and the Front of House team in delivering a seamless, welcoming, and efficient dining experience.  - Deliver food orders from the kitchen to guests promptly and accurately while maintaining presentation, temperature, quality, and timing standards.  - Verify food orders for accuracy, completeness, appropriate accompaniments, and special requests prior to delivery.  - Maintain knowledge of The Café menu, including ingredients, allergens, preparation methods, garnishes, and daily offerings.  - Understand the culinary philosophy and New Orleans influences represented by Chef Emeril Lagasse at The Café.  - Communicate special requests, dietary restrictions, allergies, and modifications accurately between Culinary and Front of House teams.  - Assist with food and beverage service while maintaining established service standards.  - Anticipate guest needs and respond promptly and professionally to guest requests.  - Assist Servers with pre-bussing, clearing, resetting, and maintaining tables.  - Safely transport food, beverages, dishes, glassware, utensils, trays, and service equipment throughout operational areas.  - Maintain cleanliness, organization, and appropriate stock levels at expo areas, service stations, dining areas, and back-of-house pathways.  - Communicate effectively with Servers, Culinary, Stewarding, Host, and other Food & Beverage colleagues.  - Assist with VIP experiences, special events, and high-volume periods as assigned.  - Maintain familiarity with Fairmont New Orleans amenities, services, outlets, and events.  - Follow all food safety, sanitation, health, and workplace safety policies and procedures.  - Maintain a polished and professional appearance consistent with Fairmont New Orleans standards.  - Assist with opening and closing duties, stocking, cleaning, and side work.  - Demonstrate teamwork, professionalism, and a genuine commitment to guest satisfaction.  - Uphold the culinary and hospitality standards associated with Chef Emeril Lagasse and Fairmont New Orleans.  - Perform additional duties as assigned.  - Previous restaurant, food runner, busperson, café, banquet, hospitality, or guest service experience preferred.  - Luxury hotel or upscale dining experience is an asset.  - Passion for food, beverage, hospitality, and creating memorable guest experiences.  - Strong communication and teamwork skills.  - Excellent attention to detail and organizational abilities.  - Ability to work efficiently in a fast-paced environment.  - Ability to remain professional and composed during high-volume service.  - Positive attitude with a willingness to learn and grow.  - Professional appearance and polished demeanor required.  - Ability to follow instructions and operational procedures consistently.  - Ability to work flexible schedules, including mornings, evenings, weekends, holidays, and extended shifts.  - Must be legally authorized to work in the United States.  - Must possess or be able to obtain required Louisiana food safety certifications.  All your information will be kept confidential according to EEO guidelines.