Stewarding Supervisor

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen. Hotel Overview: Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter. - Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. - Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. - Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. - Maintain positive guest relations at all times. - Resolve guest complaints, ensuring guest satisfaction. - Monitor and maintain cleanliness, sanitation and organization of assigned work areas. - Ensure that assigned staff has reported to work; document any late or absent employees. - Coordinate breaks for assigned staff. - Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel. - Prepare and distribute assignments for Stewarding staff and review priorities. - Communicate additions or changes to the assignment sheets as they arise throughout the shift. - Identify situations, which compromise the department's standards and delegate the resolutions of the situations. - Check supply levels in storage closets.  Complete requisition for additional supplies needed and submit to manager. - Inspect cleanliness and organization of storage areas.  Assign designated personnel to rectify any deficiencies. - Check workstations for proper supplies, organization, cleanliness and mechanical problems.  Instruct designated personnel to correct deficiencies. - Review Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications. - Monitor and maintain designated par levels of operating equipment. - Monitor all work areas for compliance with State Health regulations and Hotel requirements; follow through on any violation. - Monitor and ensure that all temperature and chemical solution requirements are met with regard to dishwashing, pot washing and storage. - Monitor and maintain pest control requirements in accordance with Hotel standards. - Coordinate and assist with Banquet function requirements as assigned. - Assist Stewarding staff with their job functions where needed to ensure optimum cleanliness and service standards. - Provide feedback to Executive Steward on the staff’s performance.  - Assist in the maintaining of complete records on Attendance Calendars of attendance and any performance and disciplinary conversations with staff. - Complete work orders for maintenance repairs and submit to Royal Service.  Contact Engineering directly for urgent repairs. - Accommodate requests for additional wares expediently and courteously.  Follow up on delivery of all such items. - Provide feedback on staff performance to manager.  Report disciplinary problems to manager and participate in the counseling of employees. - Respond to all pages by beeper promptly. - Document pertinent information in department log book. - Ensure all staff assignments are completed before staff signs out. - Complete all paperwork and closing duties before leaving.  Review status of assignments and any follow-up action with manager and/or on-coming supervisor - 2 years experience in food service janitorial position. - Previous supervisory experience. - Knowledge of proper cleaning techniques, requirements and use of equipment/machinery. - Knowledge of proper chemical handling. - High school graduate or equivalent vocational training certificate. - Ability to communicate in English, both verbal and non-verbal. - Provide legible communication and direction. - Compute basic arithmetic. - Ability to: - satisfactorily communicate in English with management and co-workers to their understanding. - enforce hotel’s standards, policies and procedures with assigned staff. - prioritize and organize work assignments, delegate work. - direct performance of assigned staff and follow up with corrections where needed. - motivate assigned staff and maintain a cohesive team. - ascertain staff training needs and provide such training. - be a clear thinker in pressure situations and exercise good judgements. - focus attention on details. - operate designated machinery. - remain extremely alert while operating machinery. - ensure security of storage room access and hotel property. - work without direct supervision. All your information will be kept confidential according to EEO guidelines.