Night Auditor

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen. Hotel Overview: Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter. - Provide warm, professional, and personalized service to guests throughout the overnight shift.  - Complete the nightly audit accurately and in accordance with Fairmont standards and established procedures.  - Reconcile daily hotel transactions, including room charges, payments, adjustments, and departmental revenues.  - Verify and balance Front Office, Food & Beverage, and other hotel revenue transactions.  - Review and reconcile guest and house accounts, ensuring discrepancies are identified and resolved promptly.  - Process and post room charges, payments, adjustments, and other financial transactions accurately.  - Verify cash drawers and complete required cash-handling and banking procedures.  - Prepare and distribute daily financial and operational reports as required.  - Review and investigate discrepancies identified during the nightly audit and communicate unresolved issues to appropriate leadership.  - Ensure all transactions are properly documented and supported.  - Monitor and maintain accurate guest account information.  - Process overnight arrivals, departures, room changes, and guest requests as required.  - Assist guests with check-in, check-out, billing inquiries, and other Front Office needs.  - Respond promptly and professionally to guest concerns and assist with service recovery.  - Maintain thorough knowledge of hotel amenities, restaurants, outlets, events, services, and local attractions.  - Monitor hotel activity during overnight hours and communicate operational or security concerns to the Manager on Duty and appropriate departments.  - Support emergency procedures and follow all hotel safety and security protocols.  - Communicate effectively with the Front Office, Royal Service, Housekeeping, Security, and other departments to ensure operational continuity.  - Complete the overnight pass-on and communicate relevant information to the incoming Front Office team.  - Maintain accurate records, reports, and documentation in accordance with hotel procedures.  - Follow all Fairmont New Orleans policies, procedures, and financial controls.  - Maintain confidentiality when handling guest, colleague, and financial information.  - Maintain a clean, organized, and professional Front Office environment.  - Perform additional duties as assigned. - Previous Front Office, Night Auditor, Guest Services, or hotel operations experience preferred.  - Previous experience in a luxury hotel or upscale hospitality environment preferred.  - Previous accounting, cash handling, or financial reconciliation experience is an asset.  - Strong knowledge of Front Office operations and hotel accounting procedures.  - Previous experience with a Property Management System, preferably OPERA Cloud.  - Strong Microsoft Office skills, particularly Excel, preferred.  - Excellent mathematical, analytical, and reconciliation skills.  - Strong attention to detail and accuracy.  - Excellent written and verbal communication skills.  - Strong guest service and problem-solving abilities.  - Ability to work independently with minimal supervision.  - Ability to remain calm and professional when handling guest concerns and overnight operational issues.  - Strong organizational skills and ability to meet time-sensitive deadlines.  - Ability to maintain confidentiality and exercise sound judgment.  - Ability to work overnight shifts, weekends, holidays, and extended shifts as operationally required.  - Must be legally authorized to work in the United States.  All your information will be kept confidential according to EEO guidelines.