Product Operations Specialist

Help Build the Systems Behind NewLaw's Next Stage of Growth Do you love figuring out how things could work better—and then making it happen? Are you someone who can look at a complicated process, connect the dots between teams and technology, and turn it into something simpler, smarter, and more scalable? At NewLaw Business Model (“NewLaw” or the “Company”), we're reimagining how lawyers build successful, fulfilling practices. We combine education, coaching, technology, and managed services to help estate planning lawyers grow thriving businesses while creating better experiences for the families they serve. And we're growing. We're investing in our Operations team to build the systems, processes, and infrastructure needed to support that growth. That's where you come in: We're looking for a Senior Product Operations Specialist who brings together technical expertise, strategic thinking, and a love of solving complex business problems. This isn't a traditional project coordination or product administration role. You will serve as an internal operational consultant and business systems architect, have a meaningful voice in product development, lead cross-functional initiatives, and design and govern the operational systems that deliver our products. If you love both the thinking and the doing, this might be your kind of role. The Opportunity You'll work across two distinct product suites: - Memberships: Digital education, coaching, community, and resources that help lawyers build successful estate planning practices. - Advanced Growth (Managed) Services (AGS): B2B services, technology, and specialized support that help law firm owners get big law support without the big law lifestyle. As a key partner to our product teams, you'll help turn product ideas into exceptional experiences—evaluating operational feasibility, determining the optimal technical workflows, and establishing scalable operating procedures. You'll also join an Operations function that's evolving. You'll have meaningful opportunities to formulate operational strategy, contribute to new product technology, and establish enterprise operating standards and policies that support our next stage of growth. You'll have the autonomy to exercise independent judgment, evaluate operational challenges, formulate solutions, commit project resources, and establish processes that have a direct impact on our members and internal teams.