Lead Operations Specialist

Who we are CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price. We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains. About the role Times Square is one of our busiest locations. Every hour, hundreds of orders leave our kitchens, and each one needs to reach the right hands. As a Lead Operations Specialist, you will lead the hourly team that keeps the facility running and orders moving. You will coach and develop your team, track performance, keep licensees supported and ready for busy periods, and step in wherever the operation needs you, from resolving critical issues to covering shifts. Flexibility and hustle are essential. Conditions change constantly, and no task is too big or too small. Our team works together to create an environment that works for restaurateurs, customers, and delivery partners. What you’ll do - Team Development: Continually onboard, coach, and develop a happy, high-performing team of hourly staff who run the facility and execute the order fulfillment process. - Shift Management: You will act as our primary shift liaison for our lunch and dinner rushes 4-5 days a week. - Licensee Support: Address facility, tech, and space issues with licensees, including calling OFOS on their behalf. - Business Readiness: Work with Facility Operations Managers and team members to make sure licensees are ready for big orders, launches, and spikes in business. - Customer Experience: Ensure our team delivers a professional and pleasant experience for every courier and customer who walks through our doors. - Staffing Support: Fill in shifts during call-outs and act as general staffing support. - Inventory & Audits: Review daily inventories, place replenishment orders when needed, and perform storage and common area audits. What we’re looking for - Problem Solving: Spots issues quickly and takes ownership through resolution. - Resilience & Hustle: Stays calm, positive, and productive in a high-volume, fast-changing environment. - Team Builder: Creates a team environment where hourly staff feel supported, perform well, and want to stay. - Team Leadership: Experience leading teams. Why join us - Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030. - Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. - Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success. What else you need to know This role is based in our New York office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. The base starting rate for this role is $23.00 - $25.00 per hour. Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications. Benefits Summary: - Medical, dental, and vision insurance (multiple plans, incl. HSA options) - Company-paid life and disability insurance (short- and long-term) - Voluntary insurance: accident, critical illness, hospital indemnity - Optional supplemental life insurance for self, spouse, and children - Pet insurance discount (Fetch) - 401(k) - Health Savings Account (HSA) - Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) - Time Off policies - Paid Vacation Time (1h for every 26h worked) - 8 paid holidays per year - Paid sick time - Paid Bereavement leave - Paid Parental Leave. Benefits are subject to change at the company's discretion. Atoms accepts applications on an ongoing basis. Ready to join us as we serve those who serve others? #LI-Onsite