Business Operations Associate

☎️ About fonio fonio.ai is a market leader in AI agents for SMBs. We started with phone agents and now also cover WhatsApp, web chat, email and a full AI phone system. We’re growing fast across Europe, the UK, the US and Brazil. We grew from $1M to $10M ARR in under 12 months, then went from $10M to $20M in about 8 weeks. Today we serve 10,000+ customers. We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings. Join one of the fastest-growing companies! 🚀 THE ROLE This role is the enabler for our entire on-site team. Nothing happens here without you—you are an integral part of the team and one of the most important hires we are making this year. Office & Facilities - Full ownership of the Vienna office: interior design, contractors, repairs, equipment, office supplies, and catering - First point of contact – you solve problems before others even notice them - Creative freedom to shape the current office and the new one coming this autumn Onboarding - Every new hire is fully set up from Day 1 – desk, access rights, and equipment are ready to go - Organizing accommodation for international new hires Finance Operations - Structured bookkeeping and account coding – nothing slips through the cracks - Collecting outstanding payments (including historical ones) via automated processes - Ownership of accurate customer invoicing and coordination with the Sales team Executive Assistant Support - Support with press-related matters and document preparation for our management team - Organizing team events and offsites WHAT YOU BRING - An ownership mindset: you spot problems before they escalate and solve them proactively - Meticulously organized, without losing sight of the big picture - Initial experience in office management, operations, or as an EA—ideally in a startup environment - A basic understanding of financial processes - Fluency in English What we offer - Competitive salary package depending on experience incl. equity - CLT/PJ contract, whichever works better for you - Health insurance - 30 days of paid vacation - Hardware of your choice - Regular team offsites - Work from our Campinas office, on-site, with an ambitious team Application process - 15-minute introductory call - 30-minute skills interview - 20-minute culture fit interview with the founders How we hire? We're AI-native, including in hiring. AI helps us to remain efficient, but people make every decision. fonio is an equal opportunity employer. We hire for talent and ownership, whatever your background is. Need an adjustment in the process? Just tell us. Please send your CV in English. Then knock us off our feet 🚀