Senior Logistics Program Manager - Supply Chain Life Cycle Operations

Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. One person, one GPU. If you'd like to build the world's best AI cloud, join us. *Note: This position requires presence in our San Jose office location 4 days per week; Lambda’s designated work from home day is currently Tuesday. About the role As the Senior Logistics Program Manager, you’ll report to the Sr. Manager of Logistics and Warehousing and own the operational logistics strategy and execution for data center hardware, from warehouse to all Lambda sites. You will assist in roadmapping Logistics operational requirements and lead the development of a vendor network including warehouse and freight forwarder selection. You will design logistics workflows supporting business requirements documentation for enhanced systems and tooling needs for the business. Your expertise in understanding warehouse and freight costs will help us develop cost effective solutions for storing and delivering GPU servers, networking gear, power and spares securely on time and damage free. This is a hands-on role sitting at the intersection of procurement, data center operations, and deployment teams. You should be comfortable making decisions in ambiguous environments and moving successfully between strategy, processes, metrics, and continuous improvement. It suits a proven leader who has run high-value, time-critical logistics at scale and wants to design the network, team, and systems that take us to new sites and regions. What You’ll Do Strategy and leadership - Set E2E logistics strategy and network design for new site launches, regions, and capacity ramps. Design workflows for both forward and reverse logistics RMA. - Support annual logistics plan and budget forecasting. - Lead requirements and development of commercial terms and selection of 3PL partnerships - Represent logistics in capacity planning and deployment reviews, and make the call on tradeoffs between cost, speed, and risk Carrier, 3PL, and vendor management - Select, onboard, and manage carriers, freight forwarders, and 3PL and warehouse partners. - Set and track service levels for on-time delivery, damage rates, and response times; run regular business reviews. - Serve as an escalation point for delays, damage, and claims, and drive resolution with carriers and suppliers. Inventory, warehousing, and asset tracking - Collaborate with Asset Management Team maintaining and improving inventory accuracy for in-transit, staged, and spare hardware across sites and warehouses. - Support any asset tracking process development from receipt through deployment, RMA, and decommission, by serial number. - Understand spares strategy and stocking levels with Data Center Operations to continuously improve logistics processes. Reverse logistics - Develop RMA, warranty return, and repair flows with OEMs and ODMs supporting Supplier Quality Teams. - Support any coordination of decommissioning, secure data-bearing device handling, and ITAD or resale shipments maintaining Asset Management and Compliance Team’s requirements. Trade compliance and international shipping - Maintain import, export, and customs compliance, with expertise including classification and documentation for controlled technology such as advanced GPUs. - Partner with brokers and Legal on export controls, duties, and country-specific requirements. Systems, data, and process - Act as key user and process owner for logistics workflows in ERP and inventory systems; support system rollouts and improvements - Build reporting on lead times, freight cost, on-time delivery, and inventory health - Write and maintain SOPs for receiving, shipping, RMA, and escalation; standardize them across sites Planning, budget, and cross-functional partnership - Partner with Procurement, Supply Chain Planning, Data Center Operations, and Finance on demand forecasts and deployment timelines - Forecast and manage logistics spend against budget; find cost savings without risking schedule - Flag supply and delivery risks early and drive mitigation plans You - 8+ years in logistics, supply chain, or inventory operations, including 3+ years managing people and a multi-site vendor network - Experience moving high-value technical equipment such as servers, networking gear, or electronics - Hands-on experience with domestic and international freight, customs, and carrier management - Strong working knowledge of ERP and inventory systems, as a key user or during a rollout - Analytical skills: comfortable building reports in spreadsheets or BI tools and using data to make decisions - Track record of building or scaling logistics processes, teams, and budgets through rapid growth. Clear communicator who can influence senior stakeholders, carriers, and suppliers under tight timelines Nice to Have - Experience supporting data center, hyperscale, or cloud infrastructure buildouts - Familiarity with export controls and trade compliance for advanced computing hardware - Experience with RMA programs, ITAD, and secure handling of data-bearing devices - Background in logistics budgeting, freight cost forecasting, or 3PL contract management - APICS/ASCM (CSCP, CLTD) or similar certification - Bachelor’s degree in supply chain, logistics, business, or a related field, or equivalent experience - Inventory accuracy - Match between system records and physical counts, by serial - Damage and loss rate - Share of shipments with damage, shortage, or loss claims - Freight cost vs. budget - Actual logistics spend against forecast - RMA cycle time - Days from failure to replacement unit on site Salary Range Information The annual salary range for this position has been set based on market data and other factors. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description. About Lambda - Founded in 2012, with 500+ employees, and growing fast - Our investors notably include TWG Global, US Innovative Technology Fund (USIT), Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, Gradient Ventures, Mercato Partners, SVB, 1517, and Crescent Cove - We have research papers accepted at top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG - Our values are publicly available: https://lambda.ai/careers - We offer generous cash & equity compensation - Health, dental, and vision coverage for you and your dependents - Wellness and commuter stipends for select roles - 401k Plan with 2% company match (USA employees) - Flexible paid time off plan that we all actually use Equal Opportunity Employer Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.