Commercial Service Plumbing Tech

About the Company PMEP is a leading design-build mechanical, electrical, and plumbing contractor delivering high-quality, technically complex solutions across commercial, industrial, and institutional markets. Built on a foundation of craftsmanship, reliability, and deep technical expertise, PMEP partners closely with clients, designers, and builders to deliver integrated building systems that perform safely, efficiently, and sustainably. Our team is composed of highly skilled professionals who take pride in precision, accountability, and collaboration. We believe that the systems we build are critical to how buildings operate and how people experience them, and we are committed to continuously improving how those systems are designed, installed, and maintained. Headquartered in the Greater New Orleans region, PMEP supports projects throughout the Southeast, delivering dependable execution and long-term value through every phase of construction. About the Role  We’re looking for a Commercial Service Plumbing Tech that will be responsible for diagnosing, repairing, maintaining, and troubleshooting commercial plumbing systems and equipment. This position requires strong technical skills, sound judgment, attention to detail, and the ability to work independently in a service environment. The ideal candidate has hands-on commercial plumbing experience, can identify the cause of a problem rather than simply treat the symptom, and can communicate findings and repair recommendations clearly to customers and management. Core Responsibilities - Commercial Plumbing Service, Repair & Maintenance - - Diagnose, troubleshoot, repair, and maintain commercial plumbing systems, piping, fixtures, and equipment. - Perform service and repair work on domestic water, sanitary drainage, sewer, vent, and natural gas piping systems. - Repair or replace fixtures, valves, piping, pumps, water heaters, and other plumbing components as needed. - Troubleshooting & Problem Resolution - - Investigate leaks, low water pressure, drainage issues, recurring failures, and other plumbing system deficiencies. - Identity root causes of plumbing problems and determine appropriate, cost-effective repair solutions. - Read and interpret plumbing drawings, specifications, equipment manuals, and other technical information to support accurate troubleshooting and repairs. - Preventative Maintenance & System Reliability - - Perform scheduled preventative maintenance to support reliable operation of commercial plumbing systems and equipment. - Inspect plumbing systems and components for wear, deterioration, or conditions that could contribute to future failures. - Service backflow prevention assemblies, including testing, repair, and replacement when properly qualified. - Customer Service & Communication - - Communicate professionally with customers regarding service needs, system conditions, and work performed. - Clearly explain identified issues and recommended repair or maintenance solutions. - Coordinate with customers, dispatch, management, and other technicians to complete service calls efficiently and minimize disruption to customer operations. - Safety, Compliance, & Equipment Stewardship - Perform work in accordance with company safety requirements, procedures, and applicable local and national plumbing codes. - Maintain assigned tools, equipment, and work areas in a clean, organized, safe, and professional condition. - Follow company requirements for service-vehicle use, fueling, maintenance, and inspections and participate in the on-call rotation and after-hours service response as assigned. Preferred Qualifications - Previous experience performing commercial plumbing service and repair work. - Strong knowledge of commercial plumbing systems, including domestic water, sanitary drainage, venting, and gas piping. - Experience troubleshooting plumbing systems and identifying the source of failures. - Familiarity with commercial water heaters, pumps, valves, backflow prevention assemblies, and associated equipment. - Ability to read plumbing drawings and understand applicable plumbing codes. - Experience using common plumbing tools, diagnostic equipment, and repair methods. - Valid driver's license and an acceptable driving record. - Ability to work independently, manage assigned service calls, and complete work with minimal supervision. - Ability to lift and carry tools and materials, climb ladders, access rooftops, and work in mechanical rooms and other confined or restricted spaces when required. - Willingness to participate in on-call duties and occasional overtime. - Journeyman or Master Plumber license, backflow certification, and OSHA training are preferred. Core Competencies - Technical Troubleshooting - - Identifies the root cause of leaks, drainage issues, pressure problems, equipment failures, and other system deficiencies. - Uses appropriate diagnostic methods, technical information, and field experience to evaluate plumbing systems. - Determines practical and cost-effective repair or replacement solutions. - Quality Workmanship - - Completes repairs and replacements correctly and in accordance with applicable plumbing codes and specifications. - Verifies completed work to ensure systems and equipment are operating properly. - Takes pride in delivering clean, dependable, and professional results. - Customer Service - - Communicates plumbing issues and recommends repairs in a clear, straightforward manner. - Treats customers, their facilities, and property with respect and maintains a clean work area. - Maintains a professional and solutions-focused attitude throughout the service call. - Independent Problem-Solving - - Evaluates service issues and determines the appropriate course of action based on job conditions. - Adapts to unexpected conditions and works through problems without unnecessary supervision. - Recognizes when an issue requires additional technical support, authorization, or resources. - Time & Work Management - - Plans and prioritizes work to manage assigned service calls and customer needs. - Uses labor, materials, and company resources responsibly. - Keeps dispatch or management informed of job progress, delays, additional repairs, and changing service needs. - Safety & Accountability - - Follows established safety procedures, company requirements, and applicable plumbing codes. - Properly maintains assigned tools, equipment, and service-vehicles. - Accurately documents work performed, materials used and identified deficiencies.