IT Support Specialist

Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission. We're looking for a curious, hands-on IT Support Specialist to join our lean IT team in the London office. This isn't a traditional helpdesk role - you'll be doing a bit of everything, including end-user support, networking, security and system administration (which will provide you with exposure to many systems and technologies) About the role You'll be responsible for on-site and remote end-user support, administration of our core IT systems (Google Workspace, Notion, Slack, Jira, and more), managing access and devices across a mostly macOS environment, and contributing to internal tooling projects. You will - Manage macOS devices via Kandji MDM - deployments, policies, and our custom OpenVPN setup. - Act as the gatekeeper for access management - onboarding, offboarding, SSO, and permissions. - Provide in-person and remote AV support for meeting rooms, all-hands, event spaces and office technology. - Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently. - Document runbooks, processes, and internal guides clearly and consistently. - Support 25 Windows devices via Intune users (alongside our primary macOS environment). - Use available platforms to automate common requests and reduce toil. - Be required to work on-call shifts from time to time to provide emergency support (a rota will be agreed in advance). About You: - Genuinely passionate about live music and events. - Detail-obsessed. You catch errors before they go live and treat QA as a craft, not a checkbox. - Organised and dependable, comfortable juggling multiple tasks without dropping quality. - A self-starter who takes ownership of tasks end-to-end with minimal oversight. - Comfortable adapting as priorities shift, automation scales, and the scope of the role evolves. - Collaborative by nature. You'll need Core IT skills - Solid macOS software/hardware support. - Experience with MDM tools (Kandji, Jamf, Intune, or similar). - Identity and access management - Google Workspace, SSO and other SaaS platforms. Mindset - You ask "why does this keep happening?" before closing a ticket. - You're comfortable with ambiguity and can prioritise without hand-holding. - You write things down - runbooks, notes, decisions. - You want to understand how things work, not just fix symptoms. Nice to Have - Curiosity about AI-assisted development tools (Claude Code, Copilot, etc.). - Networking fundamentals: VLANs, firewalls, switches, VPN concepts. - Any Slack bot, webhook, or internal tooling project you've built - even a small one. - Scripts & automation - you don't need to be a software engineer, but you should be comfortable writing and maintaining scripts helping with daily tasks. Benefits & Perks: - Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance. - Opportunity to have a real impact in a high-growth global category leader - 40% discount on all Fever events and experiences - Work in a location in the heart of London, with possible travel across our markets - Remote friendly - Competitive pension plan - Gympass membership - 28 days of annual leave + bank holidays - Responsibility from day one and professional and personal growth - Great work environment with a fun, international team of talented people to work with! Thank you for considering joining Fever. We cannot wait to learn more about you! If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice