Retail - Technology - Advisor

Retail - Technology - Advisor We are seeking an individual who understands the realities of running a busy grocery retail operation and can confidently engage with retailers to support both operational and technology-related initiatives. The ideal candidate will be commercially focused, customer-centric and passionate about helping retailers improve their businesses through the effective use of technology and operational best practices. Roles and Responsibilities • Support retailers and store teams with day-to-day queries relating to retail technology and store systems. • Build strong relationships with independent retailers and company-operated store teams to understand operational challenges and identify opportunities for improvement. • Assist in the delivery of retail technology projects across areas such as EPOS, store networking, digital retail solutions and back-office systems. • Coordinate with internal teams and third-party suppliers to ensure stores receive effective and timely support. • Act as a key contact between retail operations and technical teams, translating store requirements into practical business solutions. • Support the implementation of new technologies, processes and initiatives within stores. • Monitor system performance and identify opportunities to improve efficiency, compliance and store productivity. • Assist with training and supporting store personnel in the adoption of new systems and technologies. • Participate in project planning, implementation and rollout activities across the retail estate. • Develop and maintain operational procedures, user guides and support documentation. • Contribute to business improvement initiatives that enhance retailer engagement and operational performance. • Other projects as directed by management. • Travel nationwide to support stores, projects and retailer engagement activities as required.