Spa Receptionist

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club. - Consistently offer professional, friendly and engaging service - Assist in the all operations of the Spa and to have knowledge of all Spa menu - Assist guest with the use of sauna, steam, day pass and spa facilities etc. - Assist guests with product information and retail sales - Provide guest information relating to spa menu and special offers - Maintain stock levels and ensure all products are displayed as per standards - Follow departmental policies and procedures - Follow all safety and sanitation policies - Reports any problems or questions to Supervisor - Attends pre-shift briefings and handover to Supervisor/colleague at end of shift. - Clean and tidy the areas when necessary - To report any equipment malfunctioning. - To report anything which may be a Health & Safety hazard - Other duties as assigned - Previous Spa or Hospitality experience preferred - Minimum of 1 year experience at a 5* hotel spa or luxury stand-alone Spa - Strong administrative skills including Excel Spreadsheets - Book4Time experience mandatory - CPR and First Aid certification preferred - Excellent communication and organizational skills - Strong interpersonal and problem solving abilities - Highly responsible & reliable - Ability to focus attention on guest needs, remaining calm and courteous at all times